Shipping Policy

At Umrao Skincare, we aim to deliver your skincare essentials to your doorstep as quickly and safely as possible. Below is our detailed shipping policy to help you understand how we process and deliver your orders.

📦 Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order is processed, you will receive a confirmation email with tracking details.

🚚 Shipping Timeline

Location:
• Within India – 3 to 7 business days
• Remote Areas – 5 to 10 business days
Delivery times may vary due to holidays, weather conditions, or courier delays.

💰 Shipping Charges

• Free Shipping on all prepaid orders above ₹500
• A flat ₹50 shipping fee may apply on orders below the minimum value or on Cash on Delivery (COD) orders

📍 Tracking Your Order

Once shipped, you’ll receive an email or SMS with your tracking number.
You can use this to track your order in real-time on the courier’s website.

📦 Delays or Issues

If your order is delayed beyond the estimated time or marked as delivered but not received, please contact us immediately.
We will investigate and ensure your issue is resolved as quickly as possible.

❗ Incorrect Address or Failed Delivery

Please ensure your shipping address is correct while placing your order.
If a delivery attempt fails due to an incorrect address or unavailability, re-delivery may incur additional charges.

🛡️ Safe & Secure Packaging

We pack all products with care and hygiene to ensure they reach you in perfect condition.
If your package arrives damaged, please notify us within 48 hours of delivery.